Question 1

How does the free trial work?

Accepted Answer

You can try LogiBake free for 14 days, with no credit card required. The trial gives you full access to all features, with 1,000 AI credits included. At the end of the trial, you choose whether to subscribe or not. And even after payment, the legal 14-day withdrawal right still protects you: full refund, no questions asked.

Question 2

Is it really commitment-free?

Accepted Answer

Yes. You can deactivate your license at any time from the software, with no justification and no fees. Your access stays active until the end of the paid period. No penalty, no complicated process.

Question 3

How does payment work?

Accepted Answer

The subscription is monthly or annual, by credit card. Cancel anytime, no questions asked. No hidden fees, no extra charge based on the number of recipes or products.

Question 4

Are updates included?

Accepted Answer

Yes. All updates -- bug fixes and new features -- are included in the subscription. In-software chat technical support is also included, with no limit.

Question 5

How can I get an invoice that meets my accounting obligations?

Accepted Answer

Before any purchase, open your profile in LogiBake [ICON] (top right) and fill in the Billing section. Your company details will be automatically reported on all your invoices. Purchases are processed by Paddle Inc. (a US-based company), our official reseller mentioned in our Terms — depending on your country, you may need to declare the VAT or equivalent tax shown on the invoice to your tax authorities.

Question 6

How does the license work?

Accepted Answer

Each license corresponds to one location. If you have a single workshop, one license is enough regardless of the number of recipes or products. If you run two locations from the same computer, you can install two licenses side by side: each has its own data (recipes, ingredients, stocks). A reduced rate applies from the second license.

Question 7

What if I change computers?

Accepted Answer

Deactivate your license from the software on the old computer, then activate it on the new one. To recover your data, create a full backup on the old machine and restore it on the new one in a few clicks. All your data is transferred: recipes, ingredients, products, stocks, orders, history and settings.

Question 8

Can a license be activated on multiple computers at the same time?

Accepted Answer

No. A license is active on only one computer at a time. To move it, deactivate it on the old machine from the profile, then activate it on the new one with the same key. Your data isn't lost: it stays on the old machine until you export it to the new one.

Question 9

Can I share data between licenses?

Accepted Answer

Yes, between active licenses. A built-in import button lets you transfer data from one license to another, whether both are on the same computer or on different computers. You can import recipes, ingredients, products, suppliers or ranges. During import, full conflict and difference management is provided: each item is compared to what already exists in the destination license, and you choose what to keep, replace or skip. You never have to start from scratch when a location has already been set up.

Question 10

Can my second license use the billing details of my main shop?

Accepted Answer

Yes, that's even the default behavior. When you buy an extra license, it automatically inherits the billing details of your main shop (company name, VAT number, address). This avoids re-entering everything and keeps your Paddle invoices consistent. If you prefer separate accounting per shop (e.g. two different companies), turn off the "Same as main shop" toggle in Profile → Billing and enter shop-specific details.

Question 11

How do I designate another shop as the main one?

Accepted Answer

By default, your main shop is the first one you bought. To designate a different one: switch to that shop from the software, open Profile → Billing, then enable the "Set this shop as the main one" toggle. The software reloads, and all your other shops now inherit the billing of the new main shop (except those you explicitly configured with separate billing).

Question 12

Why is the "Main shop" badge shown on some licenses?

Accepted Answer

When you have multiple shops, one of them serves as the billing reference for the others. The badge identifies that reference shop in the licenses list of your profile. It only appears when you have two or more shops — otherwise the information is unnecessary.

Question 13

Does intra-EU VAT reverse charge apply to extra licenses?

Accepted Answer

Yes, automatically, as long as your inherited billing contains a valid intra-EU VAT number. Paddle detects the EU country (outside France), applies reverse charge on the invoice, and you pay tax-free. You then declare this VAT to your tax authority, in line with your regime.

Question 14

How many recipes or ingredients can I create?

Accepted Answer

No limit. Create as many recipes, products and ingredients as you need. +300 ingredients come pre-loaded with nutritional values and allergens, and +200 professional recipes (bakery, pastry, confectionery, ice cream and catering) are available as a working base. Use them as-is or adapt them to your needs.

Question 15

Is it hard to learn?

Accepted Answer

No. A complete tutorial is built into the software with contextual help at every step. Pre-loaded recipes and ingredients let you get started immediately without entering everything from scratch. If a question remains unanswered, you can contact support directly from the software.

Question 16

How do I import my sales?

Accepted Answer

LogiBake connects directly to Square, SumUp and Lightspeed. For other systems, you can import sales via CSV file or by email (forwarding the sales report from your POS). Once imported, the data automatically feeds into analytics, forecasts and stock updates.

Question 17

Is cost-of-goods calculated automatically?

Accepted Answer

Yes. Material cost and margin are recalculated in real time whenever a purchase price changes. Each invoice extraction updates your ingredient prices, and the cost of every recipe and product adjusts immediately. You see the impact on your margins without any extra data entry.

Question 18

Can I generate regulatory labels (INCO)?

Accepted Answer

Yes. LogiBake generates labels compliant with INCO regulation: ingredient list in descending order, allergens highlighted, and nutritional values calculated from the actual composition of each recipe. Export to PDF, ready for direct printing.

Question 19

Are traceability and HACCP records built in?

Accepted Answer

Yes. You can record temperature readings per appliance, validate cleaning plans by zone, and trace each ingredient by batch number from reception to production. Everything is searchable and exportable in case of an inspection.

Question 20

How does AI process my documents (invoices, recipes)?

Accepted Answer

When you import a photo of an invoice or recipe, the document is sent to an AI model for extraction. The model analyzes the document, returns the result, then immediately forgets it. No data is stored, recorded or reused on the AI servers. The result appears in the software; you review it and validate or correct before saving.

Question 21

Can AI make mistakes?

Accepted Answer

Yes, it can, like any automatic extraction tool. That's why every result goes through a verification step: AI proposes, you review and correct if needed before validating. Nothing is saved to your data without your explicit approval.

Question 22

Why a credit system, and what happens at the cap?

Accepted Answer

LogiBake's AI features rely on advanced models where every request has a real cost. The credit system lets us offer a fixed-price subscription while ensuring reliable service for all users. 30,000 credits are included every month, which amply covers intensive use. Each AI action (invoice extraction, recipe extraction, reports, nutrition, processes, weight scaling) uses credits. If the cap is reached, only AI features are paused until the following month; everything else in the software continues to work normally. The counter resets automatically each month. If needed, reduced-rate refills are handled through a web page accessible from the software for those who prefer not to wait for the monthly renewal.

Question 23

Where is my data stored?

Accepted Answer

All your data -- recipes, costs, stocks, orders, settings -- are stored locally on your machine in an encrypted database (AES-256). Nothing passes through a cloud server and nothing is accessible from outside. You are the only one with access.

Question 24

How does backup work?

Accepted Answer

You can trigger a backup at any time from the software. The database inside is encrypted (AES-256). If something goes wrong, restoring takes just a few clicks. Backups include all your data: recipes, stocks, orders, history, settings.

Question 25

Does the software work without internet?

Accepted Answer

The vast majority of features work offline: stock management, recipes, orders, production, schedules, labels, HACCP. Only AI-powered features (invoice extraction, recipe extraction, reports, nutrition, processes, weight scaling) require an occasional internet connection. POS imports (Square, SumUp, Lightspeed) also go through the internet. A license check occurs roughly once a week, after which everything continues to run locally.

Question 26

Do I need a powerful computer?

Accepted Answer

No. LogiBake runs on any recent Mac or PC (Windows 10+ or macOS 12+). The software uses very few resources because all processing is done locally. No remote server is needed for day-to-day use.

Question 27

Is the software available in multiple languages?

Accepted Answer

Yes. LogiBake is available in 9 languages: French, English, German, Spanish, Italian, Portuguese, Polish, Japanese and Chinese. You can switch language at any time in the settings.

Frequently asked questions

Before committing

Licenses and shops

Business features

AI and credits

Data, security and operation

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