Frequently asked questions

You can try LogiBake free for 14 days, with no credit card required. The trial gives you full access to all the software’s features, with 1,000 AI credits included (Pastel, the AI companion, activates the moment you subscribe). At the end of the trial, you choose whether to subscribe or not. And even after payment, the legal 14-day withdrawal right still protects you: full refund, no questions asked.

Yes. You can deactivate your license at any time from the software, with no justification and no fees. Your access stays active until the end of the paid period. No penalty, no complicated process.

The subscription is monthly or annual, by credit card. Cancel anytime, no questions asked. No hidden fees, no extra charge based on the number of recipes or products.

Yes. All updates -- bug fixes and new features -- are included in the subscription. In-software chat technical support is also included, with no limit.

Before any purchase, open your profile in LogiBake (top right) and fill in the Billing section. Your company details will be automatically reported on all your invoices. Purchases are processed by Paddle Inc. (a US-based company), our official reseller mentioned in our Terms — depending on your country, you may need to declare the VAT or equivalent tax shown on the invoice to your tax authorities.

Each license corresponds to one location. If you have a single workshop, one license is enough regardless of the number of recipes or products. If you run two locations from the same computer, you can install two licenses side by side: each has its own data (recipes, ingredients, stocks). A reduced rate applies from the second license.

Deactivate your license from the software on the old computer, then activate it on the new one. To recover your data, create a full backup on the old machine and restore it on the new one in a few clicks. All your data is transferred: recipes, ingredients, products, stocks, orders, history and settings.

No. A license is active on only one computer at a time. To move it, deactivate it on the old machine from the profile, then activate it on the new one with the same key. Your data isn't lost: it stays on the old machine until you export it to the new one.

Yes, between active licenses. A built-in import button lets you transfer data from one license to another, whether both are on the same computer or on different computers. You can import recipes, ingredients, products, suppliers or ranges. During import, full conflict and difference management is provided: each item is compared to what already exists in the destination license, and you choose what to keep, replace or skip. You never have to start from scratch when a location has already been set up.

Yes, that's even the default behavior. When you buy an extra license, it automatically inherits the billing details of your main shop (company name, VAT number, address). This avoids re-entering everything and keeps your Paddle invoices consistent. If you prefer separate accounting per shop (e.g. two different companies), turn off the "Same as main shop" toggle in Profile → Billing and enter shop-specific details.

By default, your main shop is the first one you bought. To designate a different one: switch to that shop from the software, open Profile → Billing, then enable the "Set this shop as the main one" toggle. The software reloads, and all your other shops now inherit the billing of the new main shop (except those you explicitly configured with separate billing).

When you have multiple shops, one of them serves as the billing reference for the others. The badge identifies that reference shop in the licenses list of your profile. It only appears when you have two or more shops — otherwise the information is unnecessary.

Yes, automatically, as long as your inherited billing contains a valid intra-EU VAT number. Paddle detects the EU country (outside France), applies reverse charge on the invoice, and you pay tax-free. You then declare this VAT to your tax authority, in line with your regime.

No limit. Create as many recipes, products and ingredients as you need. +300 ingredients come pre-loaded with nutritional values and allergens, and +200 professional recipes (bakery, pastry, confectionery, ice cream and catering) are available as a working base. Use them as-is or adapt them to your needs.

No. A complete tutorial is built into the software with contextual help at every step. Pre-loaded recipes and ingredients let you get started immediately without entering everything from scratch. If a question remains unanswered, you can contact support directly from the software.

LogiBake connects directly to Square, SumUp and Lightspeed. For other systems, you can import sales via CSV file or by email (forwarding the sales report from your POS). Once imported, the data automatically feeds into analytics, forecasts and stock updates.

Yes. Material cost and margin are recalculated in real time whenever a purchase price changes. Each invoice extraction updates your ingredient prices, and the cost of every recipe and product adjusts immediately. You see the impact on your margins without any extra data entry.

Yes. LogiBake generates labels compliant with current regulations: ingredient list in descending order, allergens highlighted, and nutritional values calculated from the actual composition of each recipe. Export to PDF, ready for direct printing.

Yes. You can record temperature readings per appliance, validate cleaning plans by zone, and trace each ingredient by batch number from reception to production. Everything is searchable and exportable in case of an inspection.

When you import a photo of an invoice or recipe, the document is sent to an AI model for extraction. The model analyzes the document, returns the result, then immediately forgets it. No data is stored, recorded or reused on the AI servers. The result appears in the software; you review it and validate or correct before saving.

Yes, it can, like any automatic extraction tool. That's why every result goes through a verification step: AI proposes, you review and correct if needed before validating. Nothing is saved to your data without your explicit approval.

LogiBake’s AI features rely on advanced models where every request has a real cost. The credit system lets us offer a fixed-price subscription while guaranteeing a reliable service for every user. 30,000 credits are included each month, which comfortably covers heavy use. Every AI action (invoice extraction, recipe extraction, reports, nutrition, processes, weight recalculation, HACCP batch photo, sales matching on import, a question put to Pastel) consumes credits — a single pool, shared across all features. If the cap is reached, only the AI features are suspended until renewal; everything else in the software keeps working normally. Credits renew automatically every month, on your subscription’s anniversary date. If needed, a reduced-rate top-up is available through a web page you can reach from the software, for those who’d rather not wait for renewal.

Pastel is a smart companion built into the software. You talk to it in your language and it answers across your whole business: it pulls a number, explains a trend, guides you through the software (“how do I create a recipe card?”) or recommends what to produce tomorrow. No formulas or menus to learn.

Pastel reasons only from your own data and the reports already calculated in the software. It never puts forward an invented number: when information is missing, it says so plainly instead of filling the gap, and it spells out which numbers its answer rests on. The decision, though, always stays yours.

They match the depth of the answer to what’s at stake in your question. The Sous-chef returns a number or an immediate fact. The Chef sets your periods side by side and brings out a trend. The Boss lays out full reasoning and an action plan. You move up a level when one answer calls for another, without starting over.

Every question draws on the AI credits in your subscription — the same pool as the other smart features, with no surcharge and no separate bill. The cost depends on the level: 50 credits for the Sous-chef, 250 for the Chef, 500 for the Boss. Each level also has a monthly cap — 300, 100 and 50 questions — that caps how often you draw on the most advanced models. Before the monthly renewal, a reduced-rate top-up is still possible: it doesn’t raise the caps, but it lets you reach them earlier in the month.

Pastel is reserved for the administrator account and for subscribers: it isn’t available during the free trial. Your team data is anonymized before any processing by the AI — Pastel works on the numbers, never on people’s identities.

Role management lets you open the software to your whole team by giving each member the scope that matches their position: everyone has access to what concerns them, and you keep the big picture.

Almost every action in the software is set member by member, page by page: view, add, edit, delete, print, order. There are three roles: the Administrator has access to everything; the Manager signs in with a code and only sees what you open up to them; Consultation stays read-only.

Only if you choose to. You can hide costs and margins from the members of your choice, and your selling prices can only be changed by you.

You give a personal code to the members you set as Managers: each one then has their own permissions, and two Managers can have different access. Other members use the software in consultation, with no code. You can adjust these permissions at any time, or revoke a Manager's access without removing them from your team.

No, you turn it on whenever you want. By default, the software opens without a code. You set up access at the time that works for you.

All your data -- recipes, costs, stocks, orders, settings -- are stored locally on your machine in an encrypted database (AES-256). Nothing passes through a cloud server and nothing is accessible from outside. You are the only one with access.

You can trigger a backup at any time from the software. The database inside is encrypted (AES-256). If something goes wrong, restoring takes just a few clicks. Backups include all your data: recipes, stocks, orders, history, settings.

The vast majority of features work offline: stock management, recipes, orders, production, schedules, labels, HACCP. Only AI-powered features (invoice extraction, recipe extraction, reports, nutrition, processes, weight scaling) require an occasional internet connection. POS imports (Square, SumUp, Lightspeed) also go through the internet. A license check occurs roughly once a week, after which everything continues to run locally.

No. LogiBake runs on any recent Mac or PC (Windows 10+ or macOS 12+). The software uses very few resources because all processing is done locally. No remote server is needed for day-to-day use.

Yes. LogiBake is available in 9 languages: French, English, German, Spanish, Italian, Portuguese, Polish, Japanese and Chinese. You can switch language at any time in the settings.